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WEBSITE RETURNS

Returns are authorized under either the 30 Day Change Your Mind Guarantee or the 90 Day Limited Warranty, for all online purchases for Product returns, returned must be pre-authorized via an email conformation (assistance@cellularpartscanada.com) before being sent back to Cellular parts Canada.

The customer is responsible for paying the costs of both the return shipping and insurance if applicable for all 30 Day product returns. Online purchase returns may be refused if items are improperly shipped resulting in damage, it is also the responsibility of the customer to ensure that the product or products being returned remain in perfect condition sealed within their original protective packaging or protective coverings the product must not have been previously installed damaged or used, returning shipments in the same package that the product arrived in is preferred.

In the event of a 90 Day limited warranty claim, Cellular Parts Canada will replace and ship the item immediately upon receiving the defective unit, replacements are not dispatched before to the original products return unless prior authorization is confirmed by a senior member of staff, alternatively If a warranty claim is urgent, the customer may elect to purchase a new unit, with the full purchase price being refunded once the defective unit has been received.